Refund policy

Returns & Refunds Policy

We want you to be completely delighted with your SilkinSpring purchase. We offer a 30 -day return policy, giving you 14 days after receiving your item to request a return.

Eligibility for Returns To be eligible for a return, your item must be in the same condition that you received it: unwashed, unused, and with all original tags attached. * Trying for Size & Color: We understand you may need to try on a garment for fit or lay a silk sheet across your bed to ensure the color and size are perfect. We welcome you to inspect your items, provided they remain in pristine, resalable condition.

  • Condition Standards: Items must be free of scents (perfume/detergent), pet hair, or any signs of wear or use.

  • Packaging: Please return items in their original packaging to ensure the silk is protected during its journey back to us.

How to Start a Return To initiate a return, please contact us at silkinspring@gmail.com. Once your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues Please inspect your silk items upon arrival. If an item is defective, damaged, or if you receive the wrong product (wrong Momme weight or color), contact us immediately so we can make it right.

Exceptions / Non-returnable Items

  • Hygiene & Use: For hygiene reasons, bedding that has been slept on or washed cannot be returned.

  • Custom & Bespoke Orders: Items crafted to your specific dimensions or personalized requirements are non-returnable.

  • Sale Items: Items purchased on "Final Sale" or gift cards are non-returnable.

Exchanges The most efficient way to ensure you get the size or color you prefer is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period For orders shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must be in its original, unused condition with tags and packaging.

Refunds We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

If you have not received your refund within 15 business days of approval, please contact us at silkinspring@gmail.com.