Shipping policy

Shipping & Delivery Policy

Thank you for choosing SilkinSpring. We are committed to delivering our luxury silk and cashmere products to you in perfect condition, as quickly as possible.

Order Processing & Dispatch

  • In-Stock Items: Standard orders for in-stock silk clothing and bedding are typically processed and dispatched within 1–3 business days.

  • Custom & Bespoke Orders: Because our custom-sized silk bedding and personalized items are crafted to your specific requirements, please allow 7–14 business days for production before dispatch.

  • We ship Monday through Friday. You will receive a notification email with tracking information as soon as your order is on its way.

Shipping Rates & Estimated Delivery We offer reliable shipping options to ensure your silk arrives safely.

  • UK Standard Delivery: 3–5 business days (Free for most items).

  • UK Express Delivery: 1–2 business days (Calculated at checkout).

  • International Delivery: We ship worldwide. Delivery typically takes 7–14 business days depending on the destination. Shipping costs will be calculated and displayed at checkout.

Customs, Duties, and Taxes SilkinSpring is based in the United Kingdom.

  • For international orders, please be aware that your package may be subject to import duties and taxes once it reaches your country.

  • These charges are the responsibility of the customer. We recommend checking with your local customs office for more information before placing a large order.

Missing or Delayed Packages While we strive for timely delivery, occasionally delays occur due to carrier issues or customs. If your package has not arrived within the estimated timeframe, please contact us at silkinspring@gmail.com so we can assist you in locating your order.

Contact Us For any questions regarding your shipment, please reach out to our team:

  • Email: silkinspring@gmail.com

  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)